GSC ClubPrivacy Policy
The privacy of our customers and employees is one of the main pillars of the GSC Hotels Policy. This privacy policy applies to the entire GSC Hotels group.
Customers/Job candidates looking for employment should read this policy before submitting personal data. Personal data corresponds to all information collected and recorded that identifies a particular person (e.g. name, address, contacts, etc.).
Customers must ensure that children under the age of 18 do not send personal data without their authorization.
Within the scope of this policy, GSC Hotels commits to:
- Explain the purpose and the method of processing any personal data requested.
- Use personal data only for the purpose mentioned in this policy;
- Request only the necessary personal data, taking appropriate measures to keep the data up to date.
- "Preserve personal data for the period necessary for its processing according to local legislation;"
- Provide clients/job seekers with the means to access, amend, correct or delete their personal data.
- Keep personal data received confidential and protected, unless disclosure is required by a legal order.
The Privacy Policy of GSC Hotels applies in the following cases:
- All GSC Hotels locations.
- Data processing provided to any of our hotels, restaurants, or other points of sale.
As a GSC Hotels customer, your personal data and/or the personal data of your family members may be requested for different purposes, such as:
- Contacts: name, nationality, phone number, email, address, etc.;
- Date of birth;
- Credit card information;
- Loyalty program card number.
- Arrival and departure dates of our hotels/restaurants or other points of sale.
- Information about the children: name, date of birth, age, email.
- Interests and preferences: such as preferred room location, smoking/non-smoking room, preference for type of room and requested bed, desired newspaper, etc.
- Possible customer comments during or after their stay at a GSC Hotels property.
As a job candidate or intern at GSC Hotels, the following personal data may be requested:
- Contacts: name, nationality, phone number, email, address, etc.;
- Date of birth;
- Interests and reason for candidacy;
- Education, training, and professional experience.
We do not request sensitive information such as: religious or philosophical beliefs, political opinions, health information, race or ethnicity, sexual orientation, or union affiliation.
Personal data can be requested in different circumstances, including (but not limited to) the following:
- Participation in advertising programs (subscribing to newsletters to receive offers/promotions, registering in loyalty programs; collaborating in surveys and/or customer comments, contests);
- Hotel activities (e.g. room or table reservations, check-in and check-out; complaints or requests)
- Providing information about tour operators, travel agencies, or online booking systems;
- Activities on the Internet (link to the GSC Hotels website; filling out forms to request online data - for example, online reservations, questionnaires, etc.).
- Job or internship applications.
Personal data is requested for the following purposes:
- Management of clients' reservation and stay;
- Improvement of the services provided in our hotels, restaurants, and other retail points, in order to understand the needs of customers and exceed their expectations.
- Personalization of our services;
- Sending newsletters, promotions, and advertising materials. Customers can unsubscribe from the newsletter service by clicking on the newsletter link we send via email.
- Hiring of collaborators for GSC Hotels.
GSC Hotels may share the personal data of customers/applicants with:
- The employees of GSC Hotels, namely to provide the requested services and/or to manage the clients/candidates databases (officially authorized by the respective Data Protection Regulatory Entity);
- Local authorities - if required by local legislation or as part of internal inspections by GSC Hotels, in compliance with legal requirements.
GSC Hotels also reserves the right to transfer any personal data in case of sale or transfer of part or all of the company or its assets.
In case of personal data transmission to third parties, the obligations under applicable laws will be strictly followed and all efforts will be made to ensure that such third parties use personal data appropriately, in compliance with this Privacy Policy.
Customers/candidates can access, correct, add, update or delete their personal data by contacting GSC Hotels via email: info@gschotels.com. Such requests will be processed as quickly as possible. GSC Hotels may request a copy of a valid identification document to protect the privacy of the customer and confirm their identity before making any changes.
GSC Hotels has implemented the necessary technical and organizational measures, in compliance with legal requirements, in order to protect the personal data of clients and job seeking candidates, ensuring confidentiality according to the rules established in this policy.
Whenever information about credit cards is requested, this communication is done through SSL (Secured Sockets Layer) security lines of GSC Hotels, as long as a browser that allows SSL is used, such as Microsoft Internet Explorer or Google Chrome.
This privacy policy may be amended from time to time, therefore we recommend checking regularly.
If you have any questions related to the present privacy policy, please contact GSC Hotels through the email: info@gschotels.com.
GSC Hotels uses cookies on its website that allow for improved functioning and optimized user experience.
The purpose of this information is to clarify any questions users may have regarding the use of cookies on the GSC Hotels Group website.
Cookies are small text files that are introduced into the user’s device (computer, mobile phone or tablet) when they visit the GSC Hotels website with a browser. Cookies allow the website to recognize the user’s device.
GSC Hotels uses cookies to understand the importance, usefulness, interest, volume, and frequency of visits to its online content and to discover the best way to present information that is truly relevant to users. Cookies help GSC Hotels understand how a customer reached the site (Internet search, recommendation from another site, advertisement, etc.) and how the customer navigates through the pages. Cookies also allow us to know browsing preferences, such as the language used. However, they do not collect any personal information or any other information that would allow the user to be personally identified.
No. There are different types of cookies that are used depending on the type of information that is desired to be analyzed and collected and the time they remain installed on the user’s device.
The cookies used by the GSC Hotels website have different functionalities. On one hand, the website uses cookies that analyze how users navigate the site and how they reach us. These cookies allow us to study the analytical data of the site and improve navigation and content. In addition, it uses cookies that record some user preferences such as their preferred language or access credentials to restricted areas.
GSC Hotels uses cookies with different durations, which are stored permanently or temporarily on your computer, mobile device, or tablet. The website uses permanent cookies to identify a new visit from the same user, assisting GSC Hotels in understanding which new content caught that user’s attention. This information is analyzed, generally to improve the content and services provided. The website also uses temporary cookies, which only remain active while the user is on the site. These cookies only allow GSC Hotels to understand how a user navigates through the pages and identifies opportunities for improvement.
Yes. All browsers allow users to configure cookie access or block them. For more information on how to block cookies, refer to the help section of your browser.
For more information about cookies, please refer to the website www.allaboutcookies.org (in English, French and Spanish).